According to a news published at ars technica, 75% of customer service problems at Musicload, one of the largest online music stores in Europe, are caused by DRM. The only result of the "labels' love affair with DRM" is create problems to people, and the customer service is flooded with complaining. Musicload said that artists choosing to drop DRM saw a 40 percent increase in sales since December, so after Apple also Musicload is trying to get rid of DRM.
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