Universal launches site for copy protection problems

January 17, 2002

Okay I admit, when I first read this site I laughed my ass off because I almost can't believe it's actually a site made by Universal, one of the major record companies. But a domain lookup made clear that it's really a site of them.

On this site you will find a technical support page and a FAQ for Universal CD's. This, mainly filled with questions and answers about copy protected CD's. Also their return policy can be found on the site. Nice, but should never have been needed.

UMG has authorized all retailers to accept returns. If you have experienced any of the following problems, you may return the CD (even if the package is opened) accompanied by the receipt, to the retailer that the CD was originally purchased from for a full refund:

The CD is not playing in your CD or DVD player.

The CD is not playing in your computer.

The audio has audible problems.

The songs did not start and stop when the skip button was pushed.

The fast forward and rewind functions did not work.

You are not able to play all of the songs on the CD.

There are long delays between the songs or after you press a button for a particular function (fast forward, rewind, etc.).

UMG is making every effort to eliminate these problems as soon as possible.

Well this could also mean that people buy a CD, copy it, and then return it to the shop mentioning one of the problems above. But well it's their company