The website StarTribune.com reports that The Better Business Bureau has
warned consumers when buying software from 321 Studios. The company offers huge
rebates on their software a widely used system in the United States (and
personally I've not seen it much in Europe). The catch is that altough
the rebate discounts are huge only a small percentage of the
people really takes time to get their money from
the rebate.
 A
consumer advisory from the bureau cited more than 70 complaints about the
company since 2002, reporting problems getting promised rebates, poor
customer service or software that did not work properly. The agency said
the company had responded that the number of gripes was a small percentage
of its client pool and that ``every effort is made to track and answer
every case, usually with 100 percent satisfaction.''
Messages left Tuesday with 321 were not immediately
returned. The bureau said a Florida man complained it took five months to
get a promised $30 rebate from 321, and ``it took contacting the Better
Business Bureau to finally get it.'' A California man told the bureau that
since sending off last December for a $40 rebate that the form said would
be received in four to eight weeks, he has e-mailed 321 four times to
inquire about the reimbursement. |
We expect that many people who complained probably got a
ripper free version of the DVDxCopy software.
Anyone who wants to purchase 321 Studios software without any rebate hassle and
with the ripper module included can visit this website.
Source: StarTribune.com
